Dear Starhub

I typed this so quickly in 3-5 minutes in such anger…

” I have been having terrible connection to the game server for Warhammer online that does not occur on other games like TF2.

I have called your customer service hotline for help in which i would get through only 1 in 8 times. The longest i had waited was half an hour before i had to hang up. This becomes discouraging and thus leaves me to not calling and bearing with the problem despite paying my subscription fees every month, as opposed to a friend of mine who pays the same subscription fees living in bukit timah but getting no problem in his connection.

A few times i have called only to have the customer relations officer tell me to leave a contact and he will address the problem but i have not been gotten back to.

I am at my wits end as i would like to terminate my contract with starhub and sign up with singtel such so that i can get a reliable connection for my gaming but i will not be able to due to your policies. Am i going to have to tolerate this untill my contract is up?

Reasons for switching subscription : A non improving understaffed hotline, terrible connections for heavy built up neighbourhood areas, No response from staff.

I will be reasonable here as the problem could be at my end of the connection. But do bear in mind, people like me who come back from work just to enjoy his online time just get discouraged and helpless from a non responsive service care that does not provide instant solution through calling.

Please advice
Or spare me the contract. “